The Sambal portal automatically logs out inactive sessions after 15–20 minutes as a security measure. If you are filling a long form and take a break, the session will expire. Always complete the form in one sitting. If the session expires mid-form, log back in with your Samagra ID — most portals save partial data, but always verify your entries after re-login.

Portal loading issues are usually due to server maintenance, high traffic, or browser compatibility problems. First try clearing your browser cache and refreshing. If still not loading, try a different browser (Chrome recommended). Check if the portal is working for others — if it is a government server issue, it usually resolves within a few hours. Avoid applying during peak hours (11 AM–2 PM) when traffic is highest.

If OTP is not arriving, check: (1) Your mobile network has signal, (2) The mobile number shown on screen matches your Aadhaar-registered number, (3) Your inbox is not full, (4) The OTP SMS is not being filtered as spam. OTP delivery can take up to 2 minutes during peak hours. If still not received after 3 minutes, click Resend OTP — most portals allow 3 resend attempts before locking for 30 minutes.

An invalid Samagra ID error can occur if: (1) You are entering the family ID instead of individual member ID, (2) The ID has a typo — check all 9 digits carefully, (3) Your Samagra registration was done in a different district and records are not synced, or (4) Your Samagra record was deactivated. Visit samagra.gov.in to verify your exact member ID before trying again.

If you completed submission but did not receive an acknowledgement number or SMS, check your application status on the Sambal portal using your Samagra ID. Sometimes acknowledgement messages are delayed. If no application appears in the status section after 24 hours, the submission likely failed — reapply. Take a screenshot of each step as proof when reapplying.

The Sambal portal works on mobile phones but the experience is better on a desktop or laptop. On mobile, use Chrome browser for best compatibility. Some document upload features may not work on older mobile browsers. If you face issues on mobile, visit the nearest CSC centre where the operator will apply on your behalf using their computer setup.